I think the router may have reset to factory default settings, what do I do?
Occasionally a modem/router may reset to factory default settings.
This often happens as a result of a local power fluctuation but can be caused by a variety of other events.
If you use a wireless home network your devices will not be able to find your normal network SSID but instead you can see a network called something similar to:
Your modem/router may need to be reconfigured before you can connect again.
- To reconfigure a Huawei B315 modem showing the HUAWEI-B315-???? SSID please contact our technical support staff.
- To reconfigure a Huawei B525 modem showing the HUAWEI-B525-???? SSID please contact our technical support staff.