What can I do to reduce my data usage?

Category: All Broadband

First you need to get some idea of what is causing your high data use. There are many possible causes for this including but not limited to... Streaming services (eg: Net...

How do I test my internet connection speed?

Category: All Broadband

To test the speed of your internet connection we recommend using the independent speed test at www.speedtest.net The computer you are using should be connected to your r...

Why do we need to restart modems/routers?

Category: All Broadband

A modem/router is a very small computer that has a very limited amount of memory and processing power compared to a normal computer. Your modem/router performs a lot of c...

Measuring Broadband New Zealand (MBNZ) - Average Broadband Speeds

Category: All Broadband

Average speeds are measured during peak hours by MBNZ (Measuring Broadband New Zealand) and is independent of any provider. You may experience higher or lower speeds than...

My connection isn't working properly, what do I do?

Category: All Broadband

If you are experiencing connection problems of any description please complete the following power restart procedure BEFORE contacting us. Check that all power and comp...

How can I improve the Wi-Fi coverage of my wireless router?

Category: All Broadband

Placement is critical To provide the best Wi-Fi performance and coverage at your premise, the router should be placed close to the centre of the house on a level flat sur...